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Compensation from hotel
Germanwings: Bumped off flight and rebooked for flight on next day. How to make claim?Can I use a prepaid credit card for 'free' hotel reservation online?Is hotel deposit deducted from available limit in credit card?Flight time changed without notification - compensation?Hotel room was problematic - what's a typical compensation?Flight compensationOverbooking: compensation for a lost hotel night?Can a hotel charge me for reservations a year later if I signed up on a waiting list?
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Hotel charged me twice on travel card. But said that it is denied. In fact it is paid. I showed them message that i received on my cell. Still i was denied check in. This cause physical and mental torture to infants and family because we have travelled in international flight for more than 30 hours. Room was reserved from Air Port hotel counters.
Can we ask for compensation and refund of 400 USD?
bookings hotels payment-cards compensation
edited 8 hours ago
David
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Dhananjay NaphadeDhananjay Naphade
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Hotel charged me twice on travel card. But said that it is denied. In fact it is paid. I showed them message that i received on my cell. Still i was denied check in. This cause physical and mental torture to infants and family because we have travelled in international flight for more than 30 hours. Room was reserved from Air Port hotel counters.
Can we ask for compensation and refund of 400 USD?
bookings hotels payment-cards compensation
edited 8 hours ago
David
6,3152 gold badges18 silver badges33 bronze badges
asked 8 hours ago
Dhananjay NaphadeDhananjay Naphade
61 bronze badge
New contributor
Dhananjay Naphade is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Are you sure you went to the right hotel?
– Moo
7 hours ago
add a comment
|
Hotel charged me twice on travel card. But said that it is denied. In fact it is paid. I showed them message that i received on my cell. Still i was denied check in. This cause physical and mental torture to infants and family because we have travelled in international flight for more than 30 hours. Room was reserved from Air Port hotel counters.
Can we ask for compensation and refund of 400 USD?
bookings hotels payment-cards compensation
edited 8 hours ago
David
6,3152 gold badges18 silver badges33 bronze badges
asked 8 hours ago
Dhananjay NaphadeDhananjay Naphade
61 bronze badge
New contributor
Dhananjay Naphade is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Hotel charged me twice on travel card. But said that it is denied. In fact it is paid. I showed them message that i received on my cell. Still i was denied check in. This cause physical and mental torture to infants and family because we have travelled in international flight for more than 30 hours. Room was reserved from Air Port hotel counters.
Can we ask for compensation and refund of 400 USD?
bookings hotels payment-cards compensation
bookings hotels payment-cards compensation
edited 8 hours ago
David
6,3152 gold badges18 silver badges33 bronze badges
asked 8 hours ago
Dhananjay NaphadeDhananjay Naphade
61 bronze badge
New contributor
Dhananjay Naphade is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
edited 8 hours ago
David
6,3152 gold badges18 silver badges33 bronze badges
asked 8 hours ago
Dhananjay NaphadeDhananjay Naphade
61 bronze badge
New contributor
Dhananjay Naphade is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
edited 8 hours ago
David
6,3152 gold badges18 silver badges33 bronze badges
edited 8 hours ago
David
6,3152 gold badges18 silver badges33 bronze badges
edited 8 hours ago
David
6,3152 gold badges18 silver badges33 bronze badges
6,3152 gold badges18 silver badges33 bronze badges
asked 8 hours ago
Dhananjay NaphadeDhananjay Naphade
61 bronze badge
New contributor
Dhananjay Naphade is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 8 hours ago
Dhananjay NaphadeDhananjay Naphade
61 bronze badge
asked 8 hours ago
Dhananjay NaphadeDhananjay Naphade
61 bronze badge
61 bronze badge
New contributor
Dhananjay Naphade is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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New contributor
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Are you sure you went to the right hotel?
– Moo
7 hours ago
add a comment
|
Are you sure you went to the right hotel?
– Moo
7 hours ago
Are you sure you went to the right hotel?
– Moo
7 hours ago
Are you sure you went to the right hotel?
– Moo
7 hours ago
add a comment
|
2 Answers
2
active
oldest
votes
If you have evidence from your card supplier that the hotel has indeed charged you then you should be able to demand a refund and the hotel will have no defence.
If the hotel stands its ground and refuses, contact your card provider. They can reverse erroneous charges and start an investigation. It's sometimes useful to tell the hotel that you are about to do this. They don't like chargebacks, so they might just deal with the issue themselves first.
Compensation is a different issue. Even if there is some legal basis for awarding compensation, if the hotel refuses it will require legal action to resolve it. The amount of compensation is likely to be much less than the cost of mounting the case. Almost certainly, it won't be worth pursuing.
answered 7 hours ago
CatchAsCatchCanCatchAsCatchCan
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Wait a short while in case they have reversed one transaction but the reversal hasn't shown up in your account yet. Then send them details of both the transactions from your card, including the dates and times and the reference numbers.
And I would avoid using words like "torture" to describe double-charging a card.
answered 8 hours ago
DJClayworthDJClayworth
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add a comment
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2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
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votes
active
oldest
votes
If you have evidence from your card supplier that the hotel has indeed charged you then you should be able to demand a refund and the hotel will have no defence.
If the hotel stands its ground and refuses, contact your card provider. They can reverse erroneous charges and start an investigation. It's sometimes useful to tell the hotel that you are about to do this. They don't like chargebacks, so they might just deal with the issue themselves first.
Compensation is a different issue. Even if there is some legal basis for awarding compensation, if the hotel refuses it will require legal action to resolve it. The amount of compensation is likely to be much less than the cost of mounting the case. Almost certainly, it won't be worth pursuing.
answered 7 hours ago
CatchAsCatchCanCatchAsCatchCan
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If you have evidence from your card supplier that the hotel has indeed charged you then you should be able to demand a refund and the hotel will have no defence.
If the hotel stands its ground and refuses, contact your card provider. They can reverse erroneous charges and start an investigation. It's sometimes useful to tell the hotel that you are about to do this. They don't like chargebacks, so they might just deal with the issue themselves first.
Compensation is a different issue. Even if there is some legal basis for awarding compensation, if the hotel refuses it will require legal action to resolve it. The amount of compensation is likely to be much less than the cost of mounting the case. Almost certainly, it won't be worth pursuing.
answered 7 hours ago
CatchAsCatchCanCatchAsCatchCan
1513 bronze badges
New contributor
CatchAsCatchCan is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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add a comment
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If you have evidence from your card supplier that the hotel has indeed charged you then you should be able to demand a refund and the hotel will have no defence.
If the hotel stands its ground and refuses, contact your card provider. They can reverse erroneous charges and start an investigation. It's sometimes useful to tell the hotel that you are about to do this. They don't like chargebacks, so they might just deal with the issue themselves first.
Compensation is a different issue. Even if there is some legal basis for awarding compensation, if the hotel refuses it will require legal action to resolve it. The amount of compensation is likely to be much less than the cost of mounting the case. Almost certainly, it won't be worth pursuing.
answered 7 hours ago
CatchAsCatchCanCatchAsCatchCan
1513 bronze badges
New contributor
CatchAsCatchCan is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
If you have evidence from your card supplier that the hotel has indeed charged you then you should be able to demand a refund and the hotel will have no defence.
If the hotel stands its ground and refuses, contact your card provider. They can reverse erroneous charges and start an investigation. It's sometimes useful to tell the hotel that you are about to do this. They don't like chargebacks, so they might just deal with the issue themselves first.
Compensation is a different issue. Even if there is some legal basis for awarding compensation, if the hotel refuses it will require legal action to resolve it. The amount of compensation is likely to be much less than the cost of mounting the case. Almost certainly, it won't be worth pursuing.
answered 7 hours ago
CatchAsCatchCanCatchAsCatchCan
1513 bronze badges
New contributor
CatchAsCatchCan is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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answered 7 hours ago
CatchAsCatchCanCatchAsCatchCan
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answered 7 hours ago
CatchAsCatchCanCatchAsCatchCan
1513 bronze badges
answered 7 hours ago
CatchAsCatchCanCatchAsCatchCan
1513 bronze badges
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add a comment
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Wait a short while in case they have reversed one transaction but the reversal hasn't shown up in your account yet. Then send them details of both the transactions from your card, including the dates and times and the reference numbers.
And I would avoid using words like "torture" to describe double-charging a card.
answered 8 hours ago
DJClayworthDJClayworth
41.3k8 gold badges115 silver badges147 bronze badges
add a comment
|
Wait a short while in case they have reversed one transaction but the reversal hasn't shown up in your account yet. Then send them details of both the transactions from your card, including the dates and times and the reference numbers.
And I would avoid using words like "torture" to describe double-charging a card.
answered 8 hours ago
DJClayworthDJClayworth
41.3k8 gold badges115 silver badges147 bronze badges
add a comment
|
Wait a short while in case they have reversed one transaction but the reversal hasn't shown up in your account yet. Then send them details of both the transactions from your card, including the dates and times and the reference numbers.
And I would avoid using words like "torture" to describe double-charging a card.
answered 8 hours ago
DJClayworthDJClayworth
41.3k8 gold badges115 silver badges147 bronze badges
Wait a short while in case they have reversed one transaction but the reversal hasn't shown up in your account yet. Then send them details of both the transactions from your card, including the dates and times and the reference numbers.
And I would avoid using words like "torture" to describe double-charging a card.
answered 8 hours ago
DJClayworthDJClayworth
41.3k8 gold badges115 silver badges147 bronze badges
answered 8 hours ago
DJClayworthDJClayworth
41.3k8 gold badges115 silver badges147 bronze badges
answered 8 hours ago
DJClayworthDJClayworth
41.3k8 gold badges115 silver badges147 bronze badges
answered 8 hours ago
DJClayworthDJClayworth
41.3k8 gold badges115 silver badges147 bronze badges
41.3k8 gold badges115 silver badges147 bronze badges
add a comment
|
add a comment
|
Dhananjay Naphade is a new contributor. Be nice, and check out our Code of Conduct.
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Are you sure you went to the right hotel?
– Moo
7 hours ago