Email about missed connecting flight compensation 5 months after flight, is there a point?First leg of connection delayed. Can I claim compensation?Did I opt out of compensation by accepting meal vouchers?Airlines refused Missed Flight Cover 10 minutes after departureAm I entitled to compensation after flight delay due to aircraft problem blamed on a “hidden defect”?Compensation for an EU flightEasyJet ignoring EC261 compensation claim—what recourse do I have?Do EU passenger rights of up to 600€ apply for non-EU carriers flying into the EU?Cancelled flight, single booking. Should each passenger make separate claims?How can I verify if an airline is telling the truth about the reason for the flight's delay, in the context of EU delay compensation?Compensation for a cancelled flight AND loss of connectionGiven 10 Euro compensation for missed flight which was later cancelled

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Email about missed connecting flight compensation 5 months after flight, is there a point?


First leg of connection delayed. Can I claim compensation?Did I opt out of compensation by accepting meal vouchers?Airlines refused Missed Flight Cover 10 minutes after departureAm I entitled to compensation after flight delay due to aircraft problem blamed on a “hidden defect”?Compensation for an EU flightEasyJet ignoring EC261 compensation claim—what recourse do I have?Do EU passenger rights of up to 600€ apply for non-EU carriers flying into the EU?Cancelled flight, single booking. Should each passenger make separate claims?How can I verify if an airline is telling the truth about the reason for the flight's delay, in the context of EU delay compensation?Compensation for a cancelled flight AND loss of connectionGiven 10 Euro compensation for missed flight which was later cancelled






.everyoneloves__top-leaderboard:empty,.everyoneloves__mid-leaderboard:empty,.everyoneloves__bot-mid-leaderboard:empty margin-bottom:0;








5















5 months ago, I flew from Moscow to London with a connection in Amsterdam. My flight was late by nearly 3 hours and my connection was missed. I was put into a hotel overnight and flew the next day. At that time no compensation was offered from the airline. The journey was booked with lastminute.com It was with KLM and the delay was the airlines fault.



A few days ago I received a legitimately-looking email saying that passengers could be entitled to compensation. The email:




From: "lastminute.com"



Hi [MY NAME],



Get compensation for your flight delay!



At lastminute.com, we want our customers to have the best travel experience possible, That’s why we were sorry to see that your flight
from Moscow to Amsterdam on 25 February, 2019 may have been delayed.



Under EU Regulation (EC) No. 261/2004, introduced to protect European passengers against lengthy delays and other travel
disruptions, you could be entitled to as much as €400 in compensation.



You can either submit your claim directly to the airline, or get assistance from an external organization such as our partner AirHelp.
AirHelp are the travel experts, making the process of gaining
compensation for delayed, cancelled and overbooked flights simple and
stress-free.



AirHelp doesn’t charge any service fees unless your claim is successful. Before using AirHelp’s service, we advise that you check
the company’s terms, conditions and fees on their website
www.airhelp.com.



[LINK TO CLAIM]




Is it a bit suspicious I was contacthed 5 months after the flight and is there a point making a claim 5 months after the delay?










share|improve this question
























  • They are obviosuly trying to sell assistance through their partner AirHelp, which you probably don't need if you are entitled to compensation. Wether you are entitled to further compensation or not depends on which airline you were flying with and the reason for the delay.

    – Tor-Einar Jarnbjo
    11 hours ago











  • @Tor-EinarJarnbjo The airline was KLM and it was the airlines fault

    – Daniil Manokhin
    11 hours ago











  • If you are entitled to compensation, you should demand it from the airline. Have you done this?

    – David
    10 hours ago












  • @David I have not done this due to the airline saying the delay is not longer than 3 hours so they won't consider it

    – Daniil Manokhin
    10 hours ago











  • Well...was the delay more than 3 hours?

    – David
    10 hours ago

















5















5 months ago, I flew from Moscow to London with a connection in Amsterdam. My flight was late by nearly 3 hours and my connection was missed. I was put into a hotel overnight and flew the next day. At that time no compensation was offered from the airline. The journey was booked with lastminute.com It was with KLM and the delay was the airlines fault.



A few days ago I received a legitimately-looking email saying that passengers could be entitled to compensation. The email:




From: "lastminute.com"



Hi [MY NAME],



Get compensation for your flight delay!



At lastminute.com, we want our customers to have the best travel experience possible, That’s why we were sorry to see that your flight
from Moscow to Amsterdam on 25 February, 2019 may have been delayed.



Under EU Regulation (EC) No. 261/2004, introduced to protect European passengers against lengthy delays and other travel
disruptions, you could be entitled to as much as €400 in compensation.



You can either submit your claim directly to the airline, or get assistance from an external organization such as our partner AirHelp.
AirHelp are the travel experts, making the process of gaining
compensation for delayed, cancelled and overbooked flights simple and
stress-free.



AirHelp doesn’t charge any service fees unless your claim is successful. Before using AirHelp’s service, we advise that you check
the company’s terms, conditions and fees on their website
www.airhelp.com.



[LINK TO CLAIM]




Is it a bit suspicious I was contacthed 5 months after the flight and is there a point making a claim 5 months after the delay?










share|improve this question
























  • They are obviosuly trying to sell assistance through their partner AirHelp, which you probably don't need if you are entitled to compensation. Wether you are entitled to further compensation or not depends on which airline you were flying with and the reason for the delay.

    – Tor-Einar Jarnbjo
    11 hours ago











  • @Tor-EinarJarnbjo The airline was KLM and it was the airlines fault

    – Daniil Manokhin
    11 hours ago











  • If you are entitled to compensation, you should demand it from the airline. Have you done this?

    – David
    10 hours ago












  • @David I have not done this due to the airline saying the delay is not longer than 3 hours so they won't consider it

    – Daniil Manokhin
    10 hours ago











  • Well...was the delay more than 3 hours?

    – David
    10 hours ago













5












5








5








5 months ago, I flew from Moscow to London with a connection in Amsterdam. My flight was late by nearly 3 hours and my connection was missed. I was put into a hotel overnight and flew the next day. At that time no compensation was offered from the airline. The journey was booked with lastminute.com It was with KLM and the delay was the airlines fault.



A few days ago I received a legitimately-looking email saying that passengers could be entitled to compensation. The email:




From: "lastminute.com"



Hi [MY NAME],



Get compensation for your flight delay!



At lastminute.com, we want our customers to have the best travel experience possible, That’s why we were sorry to see that your flight
from Moscow to Amsterdam on 25 February, 2019 may have been delayed.



Under EU Regulation (EC) No. 261/2004, introduced to protect European passengers against lengthy delays and other travel
disruptions, you could be entitled to as much as €400 in compensation.



You can either submit your claim directly to the airline, or get assistance from an external organization such as our partner AirHelp.
AirHelp are the travel experts, making the process of gaining
compensation for delayed, cancelled and overbooked flights simple and
stress-free.



AirHelp doesn’t charge any service fees unless your claim is successful. Before using AirHelp’s service, we advise that you check
the company’s terms, conditions and fees on their website
www.airhelp.com.



[LINK TO CLAIM]




Is it a bit suspicious I was contacthed 5 months after the flight and is there a point making a claim 5 months after the delay?










share|improve this question
















5 months ago, I flew from Moscow to London with a connection in Amsterdam. My flight was late by nearly 3 hours and my connection was missed. I was put into a hotel overnight and flew the next day. At that time no compensation was offered from the airline. The journey was booked with lastminute.com It was with KLM and the delay was the airlines fault.



A few days ago I received a legitimately-looking email saying that passengers could be entitled to compensation. The email:




From: "lastminute.com"



Hi [MY NAME],



Get compensation for your flight delay!



At lastminute.com, we want our customers to have the best travel experience possible, That’s why we were sorry to see that your flight
from Moscow to Amsterdam on 25 February, 2019 may have been delayed.



Under EU Regulation (EC) No. 261/2004, introduced to protect European passengers against lengthy delays and other travel
disruptions, you could be entitled to as much as €400 in compensation.



You can either submit your claim directly to the airline, or get assistance from an external organization such as our partner AirHelp.
AirHelp are the travel experts, making the process of gaining
compensation for delayed, cancelled and overbooked flights simple and
stress-free.



AirHelp doesn’t charge any service fees unless your claim is successful. Before using AirHelp’s service, we advise that you check
the company’s terms, conditions and fees on their website
www.airhelp.com.



[LINK TO CLAIM]




Is it a bit suspicious I was contacthed 5 months after the flight and is there a point making a claim 5 months after the delay?







connecting-flights compensation missed-flights






share|improve this question















share|improve this question













share|improve this question




share|improve this question








edited 10 hours ago









Redd Herring

4,6342 gold badges15 silver badges27 bronze badges




4,6342 gold badges15 silver badges27 bronze badges










asked 11 hours ago









Daniil ManokhinDaniil Manokhin

1,8954 silver badges31 bronze badges




1,8954 silver badges31 bronze badges












  • They are obviosuly trying to sell assistance through their partner AirHelp, which you probably don't need if you are entitled to compensation. Wether you are entitled to further compensation or not depends on which airline you were flying with and the reason for the delay.

    – Tor-Einar Jarnbjo
    11 hours ago











  • @Tor-EinarJarnbjo The airline was KLM and it was the airlines fault

    – Daniil Manokhin
    11 hours ago











  • If you are entitled to compensation, you should demand it from the airline. Have you done this?

    – David
    10 hours ago












  • @David I have not done this due to the airline saying the delay is not longer than 3 hours so they won't consider it

    – Daniil Manokhin
    10 hours ago











  • Well...was the delay more than 3 hours?

    – David
    10 hours ago

















  • They are obviosuly trying to sell assistance through their partner AirHelp, which you probably don't need if you are entitled to compensation. Wether you are entitled to further compensation or not depends on which airline you were flying with and the reason for the delay.

    – Tor-Einar Jarnbjo
    11 hours ago











  • @Tor-EinarJarnbjo The airline was KLM and it was the airlines fault

    – Daniil Manokhin
    11 hours ago











  • If you are entitled to compensation, you should demand it from the airline. Have you done this?

    – David
    10 hours ago












  • @David I have not done this due to the airline saying the delay is not longer than 3 hours so they won't consider it

    – Daniil Manokhin
    10 hours ago











  • Well...was the delay more than 3 hours?

    – David
    10 hours ago
















They are obviosuly trying to sell assistance through their partner AirHelp, which you probably don't need if you are entitled to compensation. Wether you are entitled to further compensation or not depends on which airline you were flying with and the reason for the delay.

– Tor-Einar Jarnbjo
11 hours ago





They are obviosuly trying to sell assistance through their partner AirHelp, which you probably don't need if you are entitled to compensation. Wether you are entitled to further compensation or not depends on which airline you were flying with and the reason for the delay.

– Tor-Einar Jarnbjo
11 hours ago













@Tor-EinarJarnbjo The airline was KLM and it was the airlines fault

– Daniil Manokhin
11 hours ago





@Tor-EinarJarnbjo The airline was KLM and it was the airlines fault

– Daniil Manokhin
11 hours ago













If you are entitled to compensation, you should demand it from the airline. Have you done this?

– David
10 hours ago






If you are entitled to compensation, you should demand it from the airline. Have you done this?

– David
10 hours ago














@David I have not done this due to the airline saying the delay is not longer than 3 hours so they won't consider it

– Daniil Manokhin
10 hours ago





@David I have not done this due to the airline saying the delay is not longer than 3 hours so they won't consider it

– Daniil Manokhin
10 hours ago













Well...was the delay more than 3 hours?

– David
10 hours ago





Well...was the delay more than 3 hours?

– David
10 hours ago










2 Answers
2






active

oldest

votes


















5














Since the flight was operated by KLM, the flight is covered by EU Flight Compensation Regulation 261/2004. Relevant for the calculation of the compensation is your delay at the final airport. From what you write in the question and assuming that the delay was the airline's fault, you are entitled to a compensation of 400€. The distance from Moscow to London is about 2500km and the delay in London was obviously more than 3 hours, since you had to spend a night in Amsterdam.



You may do as lastminute.com is suggesting and mandate AirHelp to claim the compensation. AirHelp will charge at least 100€ for this service. You may also continue with the claim yourself, depending on where you live, perhaps get free help from public consumer protection organizations in the country you are living, go to any of the other AirHelp-like service providers or order a lawyer to present your case (which may actually be cheaper than using AirHelp or other service providers).



There is no period set in the EU regulation how long a claim is valid. Your claim will lapse just as any other civil claim based on the periods defined in national legislation. 5 months should in any European jurisdiction be with large margins within the limits.






share|improve this answer


















  • 2





    Personal anecdote regarding the timing: I once started the claims process directly with the airline (TAP) shortly after arriving home after a cancelled flight (July 2017). They took months to get back to me (May 2018), but offered me either full compensation in cash, or an airline voucher worth 1.5x that. I wasn't sure which to take, and forgot about it. In March 2019 - 20 months after the flight - I remembered it and decided to ask for the money. I was worried it would be ignored, but they paid my account within a couple days.

    – knowah
    9 hours ago


















4














IANAL/IANYL. That said, the ECJ (and some higher national courts) have recently been shedding light on how this directive is to be interpreted. As this question makes clear, it's time lost at final destination that determines eligibility for compensation. Since you missed your connection and were twelve hours late, you're entitled to compensation, assuming your flight is covered.



Note this directive cuts both ways: since the passenger in the linked question was severely delayed on his first leg but didn't miss his/her connection because of the long layover, (s)he was on time at the final destination, and thus isn't eligible for compensation.



As your flight was operated by KLM, a European operator, it's covered. In the UK you generally have six years to pursue breach-of-contract-type remedies, and I'd imagine other EU nations have comparable timescales for seeking this type of redress. I'd contact the airline and ask for compensation according to the directive. Be ready to use the court system if it proves necessary.






share|improve this answer



























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    2 Answers
    2






    active

    oldest

    votes








    2 Answers
    2






    active

    oldest

    votes









    active

    oldest

    votes






    active

    oldest

    votes









    5














    Since the flight was operated by KLM, the flight is covered by EU Flight Compensation Regulation 261/2004. Relevant for the calculation of the compensation is your delay at the final airport. From what you write in the question and assuming that the delay was the airline's fault, you are entitled to a compensation of 400€. The distance from Moscow to London is about 2500km and the delay in London was obviously more than 3 hours, since you had to spend a night in Amsterdam.



    You may do as lastminute.com is suggesting and mandate AirHelp to claim the compensation. AirHelp will charge at least 100€ for this service. You may also continue with the claim yourself, depending on where you live, perhaps get free help from public consumer protection organizations in the country you are living, go to any of the other AirHelp-like service providers or order a lawyer to present your case (which may actually be cheaper than using AirHelp or other service providers).



    There is no period set in the EU regulation how long a claim is valid. Your claim will lapse just as any other civil claim based on the periods defined in national legislation. 5 months should in any European jurisdiction be with large margins within the limits.






    share|improve this answer


















    • 2





      Personal anecdote regarding the timing: I once started the claims process directly with the airline (TAP) shortly after arriving home after a cancelled flight (July 2017). They took months to get back to me (May 2018), but offered me either full compensation in cash, or an airline voucher worth 1.5x that. I wasn't sure which to take, and forgot about it. In March 2019 - 20 months after the flight - I remembered it and decided to ask for the money. I was worried it would be ignored, but they paid my account within a couple days.

      – knowah
      9 hours ago















    5














    Since the flight was operated by KLM, the flight is covered by EU Flight Compensation Regulation 261/2004. Relevant for the calculation of the compensation is your delay at the final airport. From what you write in the question and assuming that the delay was the airline's fault, you are entitled to a compensation of 400€. The distance from Moscow to London is about 2500km and the delay in London was obviously more than 3 hours, since you had to spend a night in Amsterdam.



    You may do as lastminute.com is suggesting and mandate AirHelp to claim the compensation. AirHelp will charge at least 100€ for this service. You may also continue with the claim yourself, depending on where you live, perhaps get free help from public consumer protection organizations in the country you are living, go to any of the other AirHelp-like service providers or order a lawyer to present your case (which may actually be cheaper than using AirHelp or other service providers).



    There is no period set in the EU regulation how long a claim is valid. Your claim will lapse just as any other civil claim based on the periods defined in national legislation. 5 months should in any European jurisdiction be with large margins within the limits.






    share|improve this answer


















    • 2





      Personal anecdote regarding the timing: I once started the claims process directly with the airline (TAP) shortly after arriving home after a cancelled flight (July 2017). They took months to get back to me (May 2018), but offered me either full compensation in cash, or an airline voucher worth 1.5x that. I wasn't sure which to take, and forgot about it. In March 2019 - 20 months after the flight - I remembered it and decided to ask for the money. I was worried it would be ignored, but they paid my account within a couple days.

      – knowah
      9 hours ago













    5












    5








    5







    Since the flight was operated by KLM, the flight is covered by EU Flight Compensation Regulation 261/2004. Relevant for the calculation of the compensation is your delay at the final airport. From what you write in the question and assuming that the delay was the airline's fault, you are entitled to a compensation of 400€. The distance from Moscow to London is about 2500km and the delay in London was obviously more than 3 hours, since you had to spend a night in Amsterdam.



    You may do as lastminute.com is suggesting and mandate AirHelp to claim the compensation. AirHelp will charge at least 100€ for this service. You may also continue with the claim yourself, depending on where you live, perhaps get free help from public consumer protection organizations in the country you are living, go to any of the other AirHelp-like service providers or order a lawyer to present your case (which may actually be cheaper than using AirHelp or other service providers).



    There is no period set in the EU regulation how long a claim is valid. Your claim will lapse just as any other civil claim based on the periods defined in national legislation. 5 months should in any European jurisdiction be with large margins within the limits.






    share|improve this answer













    Since the flight was operated by KLM, the flight is covered by EU Flight Compensation Regulation 261/2004. Relevant for the calculation of the compensation is your delay at the final airport. From what you write in the question and assuming that the delay was the airline's fault, you are entitled to a compensation of 400€. The distance from Moscow to London is about 2500km and the delay in London was obviously more than 3 hours, since you had to spend a night in Amsterdam.



    You may do as lastminute.com is suggesting and mandate AirHelp to claim the compensation. AirHelp will charge at least 100€ for this service. You may also continue with the claim yourself, depending on where you live, perhaps get free help from public consumer protection organizations in the country you are living, go to any of the other AirHelp-like service providers or order a lawyer to present your case (which may actually be cheaper than using AirHelp or other service providers).



    There is no period set in the EU regulation how long a claim is valid. Your claim will lapse just as any other civil claim based on the periods defined in national legislation. 5 months should in any European jurisdiction be with large margins within the limits.







    share|improve this answer












    share|improve this answer



    share|improve this answer










    answered 10 hours ago









    Tor-Einar JarnbjoTor-Einar Jarnbjo

    35.1k4 gold badges92 silver badges132 bronze badges




    35.1k4 gold badges92 silver badges132 bronze badges







    • 2





      Personal anecdote regarding the timing: I once started the claims process directly with the airline (TAP) shortly after arriving home after a cancelled flight (July 2017). They took months to get back to me (May 2018), but offered me either full compensation in cash, or an airline voucher worth 1.5x that. I wasn't sure which to take, and forgot about it. In March 2019 - 20 months after the flight - I remembered it and decided to ask for the money. I was worried it would be ignored, but they paid my account within a couple days.

      – knowah
      9 hours ago












    • 2





      Personal anecdote regarding the timing: I once started the claims process directly with the airline (TAP) shortly after arriving home after a cancelled flight (July 2017). They took months to get back to me (May 2018), but offered me either full compensation in cash, or an airline voucher worth 1.5x that. I wasn't sure which to take, and forgot about it. In March 2019 - 20 months after the flight - I remembered it and decided to ask for the money. I was worried it would be ignored, but they paid my account within a couple days.

      – knowah
      9 hours ago







    2




    2





    Personal anecdote regarding the timing: I once started the claims process directly with the airline (TAP) shortly after arriving home after a cancelled flight (July 2017). They took months to get back to me (May 2018), but offered me either full compensation in cash, or an airline voucher worth 1.5x that. I wasn't sure which to take, and forgot about it. In March 2019 - 20 months after the flight - I remembered it and decided to ask for the money. I was worried it would be ignored, but they paid my account within a couple days.

    – knowah
    9 hours ago





    Personal anecdote regarding the timing: I once started the claims process directly with the airline (TAP) shortly after arriving home after a cancelled flight (July 2017). They took months to get back to me (May 2018), but offered me either full compensation in cash, or an airline voucher worth 1.5x that. I wasn't sure which to take, and forgot about it. In March 2019 - 20 months after the flight - I remembered it and decided to ask for the money. I was worried it would be ignored, but they paid my account within a couple days.

    – knowah
    9 hours ago













    4














    IANAL/IANYL. That said, the ECJ (and some higher national courts) have recently been shedding light on how this directive is to be interpreted. As this question makes clear, it's time lost at final destination that determines eligibility for compensation. Since you missed your connection and were twelve hours late, you're entitled to compensation, assuming your flight is covered.



    Note this directive cuts both ways: since the passenger in the linked question was severely delayed on his first leg but didn't miss his/her connection because of the long layover, (s)he was on time at the final destination, and thus isn't eligible for compensation.



    As your flight was operated by KLM, a European operator, it's covered. In the UK you generally have six years to pursue breach-of-contract-type remedies, and I'd imagine other EU nations have comparable timescales for seeking this type of redress. I'd contact the airline and ask for compensation according to the directive. Be ready to use the court system if it proves necessary.






    share|improve this answer





























      4














      IANAL/IANYL. That said, the ECJ (and some higher national courts) have recently been shedding light on how this directive is to be interpreted. As this question makes clear, it's time lost at final destination that determines eligibility for compensation. Since you missed your connection and were twelve hours late, you're entitled to compensation, assuming your flight is covered.



      Note this directive cuts both ways: since the passenger in the linked question was severely delayed on his first leg but didn't miss his/her connection because of the long layover, (s)he was on time at the final destination, and thus isn't eligible for compensation.



      As your flight was operated by KLM, a European operator, it's covered. In the UK you generally have six years to pursue breach-of-contract-type remedies, and I'd imagine other EU nations have comparable timescales for seeking this type of redress. I'd contact the airline and ask for compensation according to the directive. Be ready to use the court system if it proves necessary.






      share|improve this answer



























        4












        4








        4







        IANAL/IANYL. That said, the ECJ (and some higher national courts) have recently been shedding light on how this directive is to be interpreted. As this question makes clear, it's time lost at final destination that determines eligibility for compensation. Since you missed your connection and were twelve hours late, you're entitled to compensation, assuming your flight is covered.



        Note this directive cuts both ways: since the passenger in the linked question was severely delayed on his first leg but didn't miss his/her connection because of the long layover, (s)he was on time at the final destination, and thus isn't eligible for compensation.



        As your flight was operated by KLM, a European operator, it's covered. In the UK you generally have six years to pursue breach-of-contract-type remedies, and I'd imagine other EU nations have comparable timescales for seeking this type of redress. I'd contact the airline and ask for compensation according to the directive. Be ready to use the court system if it proves necessary.






        share|improve this answer















        IANAL/IANYL. That said, the ECJ (and some higher national courts) have recently been shedding light on how this directive is to be interpreted. As this question makes clear, it's time lost at final destination that determines eligibility for compensation. Since you missed your connection and were twelve hours late, you're entitled to compensation, assuming your flight is covered.



        Note this directive cuts both ways: since the passenger in the linked question was severely delayed on his first leg but didn't miss his/her connection because of the long layover, (s)he was on time at the final destination, and thus isn't eligible for compensation.



        As your flight was operated by KLM, a European operator, it's covered. In the UK you generally have six years to pursue breach-of-contract-type remedies, and I'd imagine other EU nations have comparable timescales for seeking this type of redress. I'd contact the airline and ask for compensation according to the directive. Be ready to use the court system if it proves necessary.







        share|improve this answer














        share|improve this answer



        share|improve this answer








        edited 10 hours ago

























        answered 10 hours ago









        MadHatterMadHatter

        8,0882 gold badges31 silver badges50 bronze badges




        8,0882 gold badges31 silver badges50 bronze badges



























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