Router restarts after big git push or big file uploadRouter after DSL model gives low speedRouter FTP uploadHow to know if a wireless router is able to set local wireless file sharingWLAN: Upload over specific router with specific laptop doesn't workRoute select traffic from devices attached to certain ports on the network switch via OpenDNSPort forward Apache behind router and modemHow do I test if my modem/router device is acting as a pure modem?Double port forwarding - modem and routerWiFi Upload crashing on One PC on One networkDropped internet connection but not LAN

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Router restarts after big git push or big file upload


Router after DSL model gives low speedRouter FTP uploadHow to know if a wireless router is able to set local wireless file sharingWLAN: Upload over specific router with specific laptop doesn't workRoute select traffic from devices attached to certain ports on the network switch via OpenDNSPort forward Apache behind router and modemHow do I test if my modem/router device is acting as a pure modem?Double port forwarding - modem and routerWiFi Upload crashing on One PC on One networkDropped internet connection but not LAN






.everyoneloves__top-leaderboard:empty,.everyoneloves__mid-leaderboard:empty,.everyoneloves__bot-mid-leaderboard:empty margin-bottom:0;








5















My problem is that modem (Modem / router #1 presented below) restarts itself, when I make git push with a lot of files (I'm not sure how big the push must be to break the connection, but smaller pushes with only a couple of files are working correctly). The same thing happens, when I'm connected with server via OpenVPN and I'm trying to upload a file through Samba.



Here's my home network setup (I have a home server exposed through ddns.net website):



Network setup




  1. PC is my home computer from which I'm sending requests. Its IP is random.


  2. PC is connected to Modem / router #1 via WiFi or LAN.


  3. Modem / router #1 also handles incoming requests - its public IP is used by ddns.net website. Its local IP is 192.168.0.1.


  4. Router #2 is connected to Modem / router #1. Its IP on Modem / router #1 is 192.168.0.103.


  5. Router #2 has its own local network, in which its IP is 192.168.1.1.


  6. Server is connected to Router #2 via LAN. Its IP is 192.168.1.100.

  7. ddns.net website requests go to Modem / router #1 and specific ports are forwarded to Router #2, which further forwards the request to Server, which finally handles the requests and sends a response the same way.


  8. Modem / router #1 model isn't easy to find, as it's just called "UPC Connect Box" (I'm from Poland and UPC is one of our ISPs), but I was able to find that it's software version is CH7465LG-NCIP-6.12.18.25-2p4-NOSH, which is used by Compal Broadband Networks CH7465LG-LC.


  9. Router #2 is TP-Link TL-WR841N.


  10. Server uses Lubuntu. lsb_release -a command returns:


No LSB modules are available.



Distributor ID: Ubuntu



Description: Ubuntu 18.04.2 LTS



Release: 18.04



Codename: bionic




  1. It's worth noting that such problems didn't happen in the past. I was able to upload files of any size on the exact same setup. I have no idea what could've changed.

Some things I've already tried / checked:




  1. PC connected to a mobile hotspot, instead of Modem / router #1 - in this case, everything works fine.


  2. PC connected to a Modem / router #1 via LAN instead of WiFi - the problem occurs in both cases.


  3. This solution from SO - doesn't change anything.

  4. I am able to see a log of Modem / router #1, which is unfortunately somewhat vague. When the restart happens, it simply states that "Cable Modem Reboot - due to power reset".

  5. Nothing wrong was found in server logs (at least in syslog and Samba logs).

I'm not expecting a ready solution for this problem, but I would really appreciate any advices on where can I start additional troubleshooting? What can I check to find out the cause of this behaviour?



-- Edit #1 --



I checked another possibility. When I'm connected directly to Router #2 via WiFi, it doesn't work as well. I must be completely outside my home network to make an upload. When I'm connected to Router #2, then it's still Modem / router #1 that resets itself.



-- Edit #2 --



Actually, after further analysis, check from Edit #1 doesn't really make sense, because it only adds another "node" to the request journey. I prepared a diagram of all three cases (PC connected to Modem / router #1 (UPC modem), Router #2 (TP-Link) and mobile hotspot). It may not be completely correct, it's really simplified, just to see how much work does the modem have.



Request diagram



-- Edit #3 --



Thanks to the diagram from Edit #2 I came to a conclusion, that I can try to reduce the work required by modem when I'm in the same network simply by accessing server by its local IP, instead of going through ddns domain. So when I pushed files to 192.168.0.103 (which is an IP of TP-Link router on UPC - see the first diagram), it was forwarded directly to the server, thus decreasing a load on UPC modem and everything worked flawlessly. Why more operations on the modem are causing it to reboot is still a mistery to me, especially knowing that it worked a couple of months ago, but at least I have a workaround for now. The main problem still remains though and I'm afraid it may actually be a firmware issue. Any new ideas are still welcome.










share|improve this question















migrated from serverfault.com 10 hours ago


This question came from our site for system and network administrators.


















  • Why in all that is holy are you using Router#2 as a router, if you aren't using professional gear? Just disable the second router's DHCP and plug the primary router into the switch side, PLEASE. Put all your machines on the same segment.

    – Aron
    2 hours ago


















5















My problem is that modem (Modem / router #1 presented below) restarts itself, when I make git push with a lot of files (I'm not sure how big the push must be to break the connection, but smaller pushes with only a couple of files are working correctly). The same thing happens, when I'm connected with server via OpenVPN and I'm trying to upload a file through Samba.



Here's my home network setup (I have a home server exposed through ddns.net website):



Network setup




  1. PC is my home computer from which I'm sending requests. Its IP is random.


  2. PC is connected to Modem / router #1 via WiFi or LAN.


  3. Modem / router #1 also handles incoming requests - its public IP is used by ddns.net website. Its local IP is 192.168.0.1.


  4. Router #2 is connected to Modem / router #1. Its IP on Modem / router #1 is 192.168.0.103.


  5. Router #2 has its own local network, in which its IP is 192.168.1.1.


  6. Server is connected to Router #2 via LAN. Its IP is 192.168.1.100.

  7. ddns.net website requests go to Modem / router #1 and specific ports are forwarded to Router #2, which further forwards the request to Server, which finally handles the requests and sends a response the same way.


  8. Modem / router #1 model isn't easy to find, as it's just called "UPC Connect Box" (I'm from Poland and UPC is one of our ISPs), but I was able to find that it's software version is CH7465LG-NCIP-6.12.18.25-2p4-NOSH, which is used by Compal Broadband Networks CH7465LG-LC.


  9. Router #2 is TP-Link TL-WR841N.


  10. Server uses Lubuntu. lsb_release -a command returns:


No LSB modules are available.



Distributor ID: Ubuntu



Description: Ubuntu 18.04.2 LTS



Release: 18.04



Codename: bionic




  1. It's worth noting that such problems didn't happen in the past. I was able to upload files of any size on the exact same setup. I have no idea what could've changed.

Some things I've already tried / checked:




  1. PC connected to a mobile hotspot, instead of Modem / router #1 - in this case, everything works fine.


  2. PC connected to a Modem / router #1 via LAN instead of WiFi - the problem occurs in both cases.


  3. This solution from SO - doesn't change anything.

  4. I am able to see a log of Modem / router #1, which is unfortunately somewhat vague. When the restart happens, it simply states that "Cable Modem Reboot - due to power reset".

  5. Nothing wrong was found in server logs (at least in syslog and Samba logs).

I'm not expecting a ready solution for this problem, but I would really appreciate any advices on where can I start additional troubleshooting? What can I check to find out the cause of this behaviour?



-- Edit #1 --



I checked another possibility. When I'm connected directly to Router #2 via WiFi, it doesn't work as well. I must be completely outside my home network to make an upload. When I'm connected to Router #2, then it's still Modem / router #1 that resets itself.



-- Edit #2 --



Actually, after further analysis, check from Edit #1 doesn't really make sense, because it only adds another "node" to the request journey. I prepared a diagram of all three cases (PC connected to Modem / router #1 (UPC modem), Router #2 (TP-Link) and mobile hotspot). It may not be completely correct, it's really simplified, just to see how much work does the modem have.



Request diagram



-- Edit #3 --



Thanks to the diagram from Edit #2 I came to a conclusion, that I can try to reduce the work required by modem when I'm in the same network simply by accessing server by its local IP, instead of going through ddns domain. So when I pushed files to 192.168.0.103 (which is an IP of TP-Link router on UPC - see the first diagram), it was forwarded directly to the server, thus decreasing a load on UPC modem and everything worked flawlessly. Why more operations on the modem are causing it to reboot is still a mistery to me, especially knowing that it worked a couple of months ago, but at least I have a workaround for now. The main problem still remains though and I'm afraid it may actually be a firmware issue. Any new ideas are still welcome.










share|improve this question















migrated from serverfault.com 10 hours ago


This question came from our site for system and network administrators.


















  • Why in all that is holy are you using Router#2 as a router, if you aren't using professional gear? Just disable the second router's DHCP and plug the primary router into the switch side, PLEASE. Put all your machines on the same segment.

    – Aron
    2 hours ago














5












5








5


1






My problem is that modem (Modem / router #1 presented below) restarts itself, when I make git push with a lot of files (I'm not sure how big the push must be to break the connection, but smaller pushes with only a couple of files are working correctly). The same thing happens, when I'm connected with server via OpenVPN and I'm trying to upload a file through Samba.



Here's my home network setup (I have a home server exposed through ddns.net website):



Network setup




  1. PC is my home computer from which I'm sending requests. Its IP is random.


  2. PC is connected to Modem / router #1 via WiFi or LAN.


  3. Modem / router #1 also handles incoming requests - its public IP is used by ddns.net website. Its local IP is 192.168.0.1.


  4. Router #2 is connected to Modem / router #1. Its IP on Modem / router #1 is 192.168.0.103.


  5. Router #2 has its own local network, in which its IP is 192.168.1.1.


  6. Server is connected to Router #2 via LAN. Its IP is 192.168.1.100.

  7. ddns.net website requests go to Modem / router #1 and specific ports are forwarded to Router #2, which further forwards the request to Server, which finally handles the requests and sends a response the same way.


  8. Modem / router #1 model isn't easy to find, as it's just called "UPC Connect Box" (I'm from Poland and UPC is one of our ISPs), but I was able to find that it's software version is CH7465LG-NCIP-6.12.18.25-2p4-NOSH, which is used by Compal Broadband Networks CH7465LG-LC.


  9. Router #2 is TP-Link TL-WR841N.


  10. Server uses Lubuntu. lsb_release -a command returns:


No LSB modules are available.



Distributor ID: Ubuntu



Description: Ubuntu 18.04.2 LTS



Release: 18.04



Codename: bionic




  1. It's worth noting that such problems didn't happen in the past. I was able to upload files of any size on the exact same setup. I have no idea what could've changed.

Some things I've already tried / checked:




  1. PC connected to a mobile hotspot, instead of Modem / router #1 - in this case, everything works fine.


  2. PC connected to a Modem / router #1 via LAN instead of WiFi - the problem occurs in both cases.


  3. This solution from SO - doesn't change anything.

  4. I am able to see a log of Modem / router #1, which is unfortunately somewhat vague. When the restart happens, it simply states that "Cable Modem Reboot - due to power reset".

  5. Nothing wrong was found in server logs (at least in syslog and Samba logs).

I'm not expecting a ready solution for this problem, but I would really appreciate any advices on where can I start additional troubleshooting? What can I check to find out the cause of this behaviour?



-- Edit #1 --



I checked another possibility. When I'm connected directly to Router #2 via WiFi, it doesn't work as well. I must be completely outside my home network to make an upload. When I'm connected to Router #2, then it's still Modem / router #1 that resets itself.



-- Edit #2 --



Actually, after further analysis, check from Edit #1 doesn't really make sense, because it only adds another "node" to the request journey. I prepared a diagram of all three cases (PC connected to Modem / router #1 (UPC modem), Router #2 (TP-Link) and mobile hotspot). It may not be completely correct, it's really simplified, just to see how much work does the modem have.



Request diagram



-- Edit #3 --



Thanks to the diagram from Edit #2 I came to a conclusion, that I can try to reduce the work required by modem when I'm in the same network simply by accessing server by its local IP, instead of going through ddns domain. So when I pushed files to 192.168.0.103 (which is an IP of TP-Link router on UPC - see the first diagram), it was forwarded directly to the server, thus decreasing a load on UPC modem and everything worked flawlessly. Why more operations on the modem are causing it to reboot is still a mistery to me, especially knowing that it worked a couple of months ago, but at least I have a workaround for now. The main problem still remains though and I'm afraid it may actually be a firmware issue. Any new ideas are still welcome.










share|improve this question
















My problem is that modem (Modem / router #1 presented below) restarts itself, when I make git push with a lot of files (I'm not sure how big the push must be to break the connection, but smaller pushes with only a couple of files are working correctly). The same thing happens, when I'm connected with server via OpenVPN and I'm trying to upload a file through Samba.



Here's my home network setup (I have a home server exposed through ddns.net website):



Network setup




  1. PC is my home computer from which I'm sending requests. Its IP is random.


  2. PC is connected to Modem / router #1 via WiFi or LAN.


  3. Modem / router #1 also handles incoming requests - its public IP is used by ddns.net website. Its local IP is 192.168.0.1.


  4. Router #2 is connected to Modem / router #1. Its IP on Modem / router #1 is 192.168.0.103.


  5. Router #2 has its own local network, in which its IP is 192.168.1.1.


  6. Server is connected to Router #2 via LAN. Its IP is 192.168.1.100.

  7. ddns.net website requests go to Modem / router #1 and specific ports are forwarded to Router #2, which further forwards the request to Server, which finally handles the requests and sends a response the same way.


  8. Modem / router #1 model isn't easy to find, as it's just called "UPC Connect Box" (I'm from Poland and UPC is one of our ISPs), but I was able to find that it's software version is CH7465LG-NCIP-6.12.18.25-2p4-NOSH, which is used by Compal Broadband Networks CH7465LG-LC.


  9. Router #2 is TP-Link TL-WR841N.


  10. Server uses Lubuntu. lsb_release -a command returns:


No LSB modules are available.



Distributor ID: Ubuntu



Description: Ubuntu 18.04.2 LTS



Release: 18.04



Codename: bionic




  1. It's worth noting that such problems didn't happen in the past. I was able to upload files of any size on the exact same setup. I have no idea what could've changed.

Some things I've already tried / checked:




  1. PC connected to a mobile hotspot, instead of Modem / router #1 - in this case, everything works fine.


  2. PC connected to a Modem / router #1 via LAN instead of WiFi - the problem occurs in both cases.


  3. This solution from SO - doesn't change anything.

  4. I am able to see a log of Modem / router #1, which is unfortunately somewhat vague. When the restart happens, it simply states that "Cable Modem Reboot - due to power reset".

  5. Nothing wrong was found in server logs (at least in syslog and Samba logs).

I'm not expecting a ready solution for this problem, but I would really appreciate any advices on where can I start additional troubleshooting? What can I check to find out the cause of this behaviour?



-- Edit #1 --



I checked another possibility. When I'm connected directly to Router #2 via WiFi, it doesn't work as well. I must be completely outside my home network to make an upload. When I'm connected to Router #2, then it's still Modem / router #1 that resets itself.



-- Edit #2 --



Actually, after further analysis, check from Edit #1 doesn't really make sense, because it only adds another "node" to the request journey. I prepared a diagram of all three cases (PC connected to Modem / router #1 (UPC modem), Router #2 (TP-Link) and mobile hotspot). It may not be completely correct, it's really simplified, just to see how much work does the modem have.



Request diagram



-- Edit #3 --



Thanks to the diagram from Edit #2 I came to a conclusion, that I can try to reduce the work required by modem when I'm in the same network simply by accessing server by its local IP, instead of going through ddns domain. So when I pushed files to 192.168.0.103 (which is an IP of TP-Link router on UPC - see the first diagram), it was forwarded directly to the server, thus decreasing a load on UPC modem and everything worked flawlessly. Why more operations on the modem are causing it to reboot is still a mistery to me, especially knowing that it worked a couple of months ago, but at least I have a workaround for now. The main problem still remains though and I'm afraid it may actually be a firmware issue. Any new ideas are still welcome.







router troubleshooting upload modem reboot






share|improve this question















share|improve this question













share|improve this question




share|improve this question








edited 8 hours ago







Bartłomiej Zieliński

















asked 10 hours ago









Bartłomiej ZielińskiBartłomiej Zieliński

1265 bronze badges




1265 bronze badges




migrated from serverfault.com 10 hours ago


This question came from our site for system and network administrators.









migrated from serverfault.com 10 hours ago


This question came from our site for system and network administrators.














  • Why in all that is holy are you using Router#2 as a router, if you aren't using professional gear? Just disable the second router's DHCP and plug the primary router into the switch side, PLEASE. Put all your machines on the same segment.

    – Aron
    2 hours ago


















  • Why in all that is holy are you using Router#2 as a router, if you aren't using professional gear? Just disable the second router's DHCP and plug the primary router into the switch side, PLEASE. Put all your machines on the same segment.

    – Aron
    2 hours ago

















Why in all that is holy are you using Router#2 as a router, if you aren't using professional gear? Just disable the second router's DHCP and plug the primary router into the switch side, PLEASE. Put all your machines on the same segment.

– Aron
2 hours ago






Why in all that is holy are you using Router#2 as a router, if you aren't using professional gear? Just disable the second router's DHCP and plug the primary router into the switch side, PLEASE. Put all your machines on the same segment.

– Aron
2 hours ago











1 Answer
1






active

oldest

votes


















3














You’ve made a well written, descriptive post. But, it’s written from the perspective that there must be something external to the modem causing the problem.



You wrote




I am able to see a log of Modem / router #1, which is unfortunately
somewhat vague. When the restart happens, it simply states that "Cable
Modem Reboot - due to power reset".




Nothing should ever cause a device to physically reset.



There are only three possible problems here:



  1. It’s hot and your modem is overheating. Increase air flow around the unit and test again. Put a fan directly on the unit.

  2. The modem or power adapter is bad. Get it replaced. It could be a firmware bug and you could ask the ISP to confirm that it is running the latest firmware, but I feel this is unlikely.

  3. Something is interrupting the power to the unit. Try a completely different outlet.

In my opinion, #1 is the most likely culprit and it may have already done irreversible damage requiring the modem to be replaced.



This is ISP equipment. You should be talking to them about why the modem is rebooting and then get it replaced if necessary.






share|improve this answer

























  • But wouldn't it restart more often if overheating was the cause? It restarts itself only when I'm doing a very specific operation, which is uploading something to the server and the file has to be big enough to cause any problems. Opening websites hosted on the server works ok, as well as downloading huge files on full speed from other hosts. I'll try to get some info from ISP only when nothing else helps, I don't expect much help from them. Also, I'd say that bug in the firmware seems more likely - I didn't make any updates, but I can't be sure that modem doesn't do it in the background.

    – Bartłomiej Zieliński
    9 hours ago











  • @BartłomiejZieliński I think it's the router too, if it's not heating, it can be DPI, if the %CPU of the router choke while dooing the DPI inspection, or bad memory inside it.

    – yagmoth555
    5 hours ago











  • There is another possibility. All of the scenarios the OP posts about are large long lived TCP connections. There could be an overflow occurring in the router's firmware. I would be interesting to see if something similar happens with a) UDP connections and b) large numbers of small TCP connections. You load test both these scenarios with qBittorrent for instance.

    – Aron
    2 hours ago











  • @BartłomiejZieliński It's possible that it gets hotter when it's doing more work because more data is going through it.

    – user20574
    2 hours ago











  • @Aron That is possible, but I wouldn't expect it to say "due to power reset" then.

    – user20574
    2 hours ago













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1 Answer
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active

oldest

votes








1 Answer
1






active

oldest

votes









active

oldest

votes






active

oldest

votes









3














You’ve made a well written, descriptive post. But, it’s written from the perspective that there must be something external to the modem causing the problem.



You wrote




I am able to see a log of Modem / router #1, which is unfortunately
somewhat vague. When the restart happens, it simply states that "Cable
Modem Reboot - due to power reset".




Nothing should ever cause a device to physically reset.



There are only three possible problems here:



  1. It’s hot and your modem is overheating. Increase air flow around the unit and test again. Put a fan directly on the unit.

  2. The modem or power adapter is bad. Get it replaced. It could be a firmware bug and you could ask the ISP to confirm that it is running the latest firmware, but I feel this is unlikely.

  3. Something is interrupting the power to the unit. Try a completely different outlet.

In my opinion, #1 is the most likely culprit and it may have already done irreversible damage requiring the modem to be replaced.



This is ISP equipment. You should be talking to them about why the modem is rebooting and then get it replaced if necessary.






share|improve this answer

























  • But wouldn't it restart more often if overheating was the cause? It restarts itself only when I'm doing a very specific operation, which is uploading something to the server and the file has to be big enough to cause any problems. Opening websites hosted on the server works ok, as well as downloading huge files on full speed from other hosts. I'll try to get some info from ISP only when nothing else helps, I don't expect much help from them. Also, I'd say that bug in the firmware seems more likely - I didn't make any updates, but I can't be sure that modem doesn't do it in the background.

    – Bartłomiej Zieliński
    9 hours ago











  • @BartłomiejZieliński I think it's the router too, if it's not heating, it can be DPI, if the %CPU of the router choke while dooing the DPI inspection, or bad memory inside it.

    – yagmoth555
    5 hours ago











  • There is another possibility. All of the scenarios the OP posts about are large long lived TCP connections. There could be an overflow occurring in the router's firmware. I would be interesting to see if something similar happens with a) UDP connections and b) large numbers of small TCP connections. You load test both these scenarios with qBittorrent for instance.

    – Aron
    2 hours ago











  • @BartłomiejZieliński It's possible that it gets hotter when it's doing more work because more data is going through it.

    – user20574
    2 hours ago











  • @Aron That is possible, but I wouldn't expect it to say "due to power reset" then.

    – user20574
    2 hours ago















3














You’ve made a well written, descriptive post. But, it’s written from the perspective that there must be something external to the modem causing the problem.



You wrote




I am able to see a log of Modem / router #1, which is unfortunately
somewhat vague. When the restart happens, it simply states that "Cable
Modem Reboot - due to power reset".




Nothing should ever cause a device to physically reset.



There are only three possible problems here:



  1. It’s hot and your modem is overheating. Increase air flow around the unit and test again. Put a fan directly on the unit.

  2. The modem or power adapter is bad. Get it replaced. It could be a firmware bug and you could ask the ISP to confirm that it is running the latest firmware, but I feel this is unlikely.

  3. Something is interrupting the power to the unit. Try a completely different outlet.

In my opinion, #1 is the most likely culprit and it may have already done irreversible damage requiring the modem to be replaced.



This is ISP equipment. You should be talking to them about why the modem is rebooting and then get it replaced if necessary.






share|improve this answer

























  • But wouldn't it restart more often if overheating was the cause? It restarts itself only when I'm doing a very specific operation, which is uploading something to the server and the file has to be big enough to cause any problems. Opening websites hosted on the server works ok, as well as downloading huge files on full speed from other hosts. I'll try to get some info from ISP only when nothing else helps, I don't expect much help from them. Also, I'd say that bug in the firmware seems more likely - I didn't make any updates, but I can't be sure that modem doesn't do it in the background.

    – Bartłomiej Zieliński
    9 hours ago











  • @BartłomiejZieliński I think it's the router too, if it's not heating, it can be DPI, if the %CPU of the router choke while dooing the DPI inspection, or bad memory inside it.

    – yagmoth555
    5 hours ago











  • There is another possibility. All of the scenarios the OP posts about are large long lived TCP connections. There could be an overflow occurring in the router's firmware. I would be interesting to see if something similar happens with a) UDP connections and b) large numbers of small TCP connections. You load test both these scenarios with qBittorrent for instance.

    – Aron
    2 hours ago











  • @BartłomiejZieliński It's possible that it gets hotter when it's doing more work because more data is going through it.

    – user20574
    2 hours ago











  • @Aron That is possible, but I wouldn't expect it to say "due to power reset" then.

    – user20574
    2 hours ago













3












3








3







You’ve made a well written, descriptive post. But, it’s written from the perspective that there must be something external to the modem causing the problem.



You wrote




I am able to see a log of Modem / router #1, which is unfortunately
somewhat vague. When the restart happens, it simply states that "Cable
Modem Reboot - due to power reset".




Nothing should ever cause a device to physically reset.



There are only three possible problems here:



  1. It’s hot and your modem is overheating. Increase air flow around the unit and test again. Put a fan directly on the unit.

  2. The modem or power adapter is bad. Get it replaced. It could be a firmware bug and you could ask the ISP to confirm that it is running the latest firmware, but I feel this is unlikely.

  3. Something is interrupting the power to the unit. Try a completely different outlet.

In my opinion, #1 is the most likely culprit and it may have already done irreversible damage requiring the modem to be replaced.



This is ISP equipment. You should be talking to them about why the modem is rebooting and then get it replaced if necessary.






share|improve this answer















You’ve made a well written, descriptive post. But, it’s written from the perspective that there must be something external to the modem causing the problem.



You wrote




I am able to see a log of Modem / router #1, which is unfortunately
somewhat vague. When the restart happens, it simply states that "Cable
Modem Reboot - due to power reset".




Nothing should ever cause a device to physically reset.



There are only three possible problems here:



  1. It’s hot and your modem is overheating. Increase air flow around the unit and test again. Put a fan directly on the unit.

  2. The modem or power adapter is bad. Get it replaced. It could be a firmware bug and you could ask the ISP to confirm that it is running the latest firmware, but I feel this is unlikely.

  3. Something is interrupting the power to the unit. Try a completely different outlet.

In my opinion, #1 is the most likely culprit and it may have already done irreversible damage requiring the modem to be replaced.



This is ISP equipment. You should be talking to them about why the modem is rebooting and then get it replaced if necessary.







share|improve this answer














share|improve this answer



share|improve this answer








edited 9 hours ago

























answered 9 hours ago









AppleoddityAppleoddity

8,3632 gold badges13 silver badges27 bronze badges




8,3632 gold badges13 silver badges27 bronze badges












  • But wouldn't it restart more often if overheating was the cause? It restarts itself only when I'm doing a very specific operation, which is uploading something to the server and the file has to be big enough to cause any problems. Opening websites hosted on the server works ok, as well as downloading huge files on full speed from other hosts. I'll try to get some info from ISP only when nothing else helps, I don't expect much help from them. Also, I'd say that bug in the firmware seems more likely - I didn't make any updates, but I can't be sure that modem doesn't do it in the background.

    – Bartłomiej Zieliński
    9 hours ago











  • @BartłomiejZieliński I think it's the router too, if it's not heating, it can be DPI, if the %CPU of the router choke while dooing the DPI inspection, or bad memory inside it.

    – yagmoth555
    5 hours ago











  • There is another possibility. All of the scenarios the OP posts about are large long lived TCP connections. There could be an overflow occurring in the router's firmware. I would be interesting to see if something similar happens with a) UDP connections and b) large numbers of small TCP connections. You load test both these scenarios with qBittorrent for instance.

    – Aron
    2 hours ago











  • @BartłomiejZieliński It's possible that it gets hotter when it's doing more work because more data is going through it.

    – user20574
    2 hours ago











  • @Aron That is possible, but I wouldn't expect it to say "due to power reset" then.

    – user20574
    2 hours ago

















  • But wouldn't it restart more often if overheating was the cause? It restarts itself only when I'm doing a very specific operation, which is uploading something to the server and the file has to be big enough to cause any problems. Opening websites hosted on the server works ok, as well as downloading huge files on full speed from other hosts. I'll try to get some info from ISP only when nothing else helps, I don't expect much help from them. Also, I'd say that bug in the firmware seems more likely - I didn't make any updates, but I can't be sure that modem doesn't do it in the background.

    – Bartłomiej Zieliński
    9 hours ago











  • @BartłomiejZieliński I think it's the router too, if it's not heating, it can be DPI, if the %CPU of the router choke while dooing the DPI inspection, or bad memory inside it.

    – yagmoth555
    5 hours ago











  • There is another possibility. All of the scenarios the OP posts about are large long lived TCP connections. There could be an overflow occurring in the router's firmware. I would be interesting to see if something similar happens with a) UDP connections and b) large numbers of small TCP connections. You load test both these scenarios with qBittorrent for instance.

    – Aron
    2 hours ago











  • @BartłomiejZieliński It's possible that it gets hotter when it's doing more work because more data is going through it.

    – user20574
    2 hours ago











  • @Aron That is possible, but I wouldn't expect it to say "due to power reset" then.

    – user20574
    2 hours ago
















But wouldn't it restart more often if overheating was the cause? It restarts itself only when I'm doing a very specific operation, which is uploading something to the server and the file has to be big enough to cause any problems. Opening websites hosted on the server works ok, as well as downloading huge files on full speed from other hosts. I'll try to get some info from ISP only when nothing else helps, I don't expect much help from them. Also, I'd say that bug in the firmware seems more likely - I didn't make any updates, but I can't be sure that modem doesn't do it in the background.

– Bartłomiej Zieliński
9 hours ago





But wouldn't it restart more often if overheating was the cause? It restarts itself only when I'm doing a very specific operation, which is uploading something to the server and the file has to be big enough to cause any problems. Opening websites hosted on the server works ok, as well as downloading huge files on full speed from other hosts. I'll try to get some info from ISP only when nothing else helps, I don't expect much help from them. Also, I'd say that bug in the firmware seems more likely - I didn't make any updates, but I can't be sure that modem doesn't do it in the background.

– Bartłomiej Zieliński
9 hours ago













@BartłomiejZieliński I think it's the router too, if it's not heating, it can be DPI, if the %CPU of the router choke while dooing the DPI inspection, or bad memory inside it.

– yagmoth555
5 hours ago





@BartłomiejZieliński I think it's the router too, if it's not heating, it can be DPI, if the %CPU of the router choke while dooing the DPI inspection, or bad memory inside it.

– yagmoth555
5 hours ago













There is another possibility. All of the scenarios the OP posts about are large long lived TCP connections. There could be an overflow occurring in the router's firmware. I would be interesting to see if something similar happens with a) UDP connections and b) large numbers of small TCP connections. You load test both these scenarios with qBittorrent for instance.

– Aron
2 hours ago





There is another possibility. All of the scenarios the OP posts about are large long lived TCP connections. There could be an overflow occurring in the router's firmware. I would be interesting to see if something similar happens with a) UDP connections and b) large numbers of small TCP connections. You load test both these scenarios with qBittorrent for instance.

– Aron
2 hours ago













@BartłomiejZieliński It's possible that it gets hotter when it's doing more work because more data is going through it.

– user20574
2 hours ago





@BartłomiejZieliński It's possible that it gets hotter when it's doing more work because more data is going through it.

– user20574
2 hours ago













@Aron That is possible, but I wouldn't expect it to say "due to power reset" then.

– user20574
2 hours ago





@Aron That is possible, but I wouldn't expect it to say "due to power reset" then.

– user20574
2 hours ago

















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