Is it professional to use banter when Cold calling? The Next CEO of Stack OverflowRecruitment agencies calling me on the work phone!Can I use a nickname for work?After being recruited, when can you change jobs?How can I limit bias when recruiting?Protocol on important meetings when you have a coldHow to handle a one-on-one interview when I have a cold?Boss calling my personal phone outside of working hoursHow to respond to an insistent recruiter's cold email?Recruiter keeps calling me - how can I keep the communication by emailWhat do you think of using emojis in the subject line of a cold call email?
What can we do to stop prior company from asking us questions?
Between two walls
Why do we use the plural of movies in this phrase "We went to the movies last night."?
Why do airplanes bank sharply to the right after air-to-air refueling?
Is HostGator storing my password in plaintext?
Giving the same color to different shapefiles in QGIS
"and that skill is always a class skill for you" - does "always" have any meaning in Pathfinder?
What connection does MS Office have to Netscape Navigator?
Workaholic Formal/Informal
Make solar eclipses exceedingly rare, but still have new moons
In excess I'm lethal
How should I support this large drywall patch?
Elegant way to replace substring in a regex with optional groups in Python?
Is it possible to search for a directory/file combination?
Contours of a clandestine nature
Why am I allowed to create multiple unique pointers from a single object?
Different harmonic changes implied by a simple descending scale
Preparing Indesign booklet with .psd graphics for print
Is there a difference between "Fahrstuhl" and "Aufzug"
How does the mv command work with external drives?
Why do professional authors make "consistency" mistakes? And how to avoid them?
Why does standard notation not preserve intervals (visually)
How fast would a person need to move to trick the eye?
How to count occurrences of text in a file?
Is it professional to use banter when Cold calling?
The Next CEO of Stack OverflowRecruitment agencies calling me on the work phone!Can I use a nickname for work?After being recruited, when can you change jobs?How can I limit bias when recruiting?Protocol on important meetings when you have a coldHow to handle a one-on-one interview when I have a cold?Boss calling my personal phone outside of working hoursHow to respond to an insistent recruiter's cold email?Recruiter keeps calling me - how can I keep the communication by emailWhat do you think of using emojis in the subject line of a cold call email?
I've recently started working for a small recruitment company as IT support however yesterday I was given a list of companies and told to make sales. I have never done cold calling before and found myself struggling on what to say, as well as remaining professional without sounding unprofessional if that makes sense.
I've found tips online and I've taken notes,I'm a quite an animated person and i'm wondering if I can convey that when on the phone, maybe leave the person with a joke even if I do or don't close the deal. Is this a good idea?
P.S I'm new in this sort of stuff, i'm just trying to be creative and have fun too.
professionalism recruitment sales
edited 5 mins ago
Steve
3,102620
asked yesterday
KamandaKamanda
364
New contributor
Kamanda is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
|
show 4 more comments
I've recently started working for a small recruitment company as IT support however yesterday I was given a list of companies and told to make sales. I have never done cold calling before and found myself struggling on what to say, as well as remaining professional without sounding unprofessional if that makes sense.
I've found tips online and I've taken notes,I'm a quite an animated person and i'm wondering if I can convey that when on the phone, maybe leave the person with a joke even if I do or don't close the deal. Is this a good idea?
P.S I'm new in this sort of stuff, i'm just trying to be creative and have fun too.
professionalism recruitment sales
edited 5 mins ago
Steve
3,102620
asked yesterday
KamandaKamanda
364
New contributor
Kamanda is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
What tips did you find online? If you're able to mention some ideas you're already trying, it could help us suggest approaches that you might not have considered yet.
– Kozaky
yesterday
@Kozaky I found tips that mentioned preparing a script, asking for a meeting and most importantly not giving up. I really like that not giving up part, cause i've had alot of hangups. Its quite discouraging but I know I should keep calling
– Kamanda
yesterday
@PolyApe I recommend reading up on the gumball theory in terms of getting over negatives and not giving up.
– Twyxz
yesterday
1
@Kamanda studyblue.com/notes/note/n/law-of-averages/deck/4503755 Try reading the briefs here. It's all about the law of averages. If there is 100 gumballs in a machine and only 3 green ones (future clients) You have to call 100 people to get to the 3. If you put your money into different gumball machines you're not going to get the 3 green ones. So you have to keep calling people until you find your green gumballs. As you get better you'll be able to find more green gumballs in your machine
– Twyxz
yesterday
1
I'm voting to close this question as off-topic because this is about how to do your job, not workplace issues.
– DJClayworth
yesterday
|
show 4 more comments
I've recently started working for a small recruitment company as IT support however yesterday I was given a list of companies and told to make sales. I have never done cold calling before and found myself struggling on what to say, as well as remaining professional without sounding unprofessional if that makes sense.
I've found tips online and I've taken notes,I'm a quite an animated person and i'm wondering if I can convey that when on the phone, maybe leave the person with a joke even if I do or don't close the deal. Is this a good idea?
P.S I'm new in this sort of stuff, i'm just trying to be creative and have fun too.
professionalism recruitment sales
edited 5 mins ago
Steve
3,102620
asked yesterday
KamandaKamanda
364
New contributor
Kamanda is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
I've recently started working for a small recruitment company as IT support however yesterday I was given a list of companies and told to make sales. I have never done cold calling before and found myself struggling on what to say, as well as remaining professional without sounding unprofessional if that makes sense.
I've found tips online and I've taken notes,I'm a quite an animated person and i'm wondering if I can convey that when on the phone, maybe leave the person with a joke even if I do or don't close the deal. Is this a good idea?
P.S I'm new in this sort of stuff, i'm just trying to be creative and have fun too.
professionalism recruitment sales
professionalism recruitment sales
edited 5 mins ago
Steve
3,102620
asked yesterday
KamandaKamanda
364
New contributor
Kamanda is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
edited 5 mins ago
Steve
3,102620
asked yesterday
KamandaKamanda
364
New contributor
Kamanda is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
edited 5 mins ago
Steve
3,102620
edited 5 mins ago
Steve
3,102620
edited 5 mins ago
Steve
3,102620
3,102620
asked yesterday
KamandaKamanda
364
New contributor
Kamanda is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked yesterday
KamandaKamanda
364
asked yesterday
KamandaKamanda
364
364
New contributor
Kamanda is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
Kamanda is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Kamanda is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
What tips did you find online? If you're able to mention some ideas you're already trying, it could help us suggest approaches that you might not have considered yet.
– Kozaky
yesterday
@Kozaky I found tips that mentioned preparing a script, asking for a meeting and most importantly not giving up. I really like that not giving up part, cause i've had alot of hangups. Its quite discouraging but I know I should keep calling
– Kamanda
yesterday
@PolyApe I recommend reading up on the gumball theory in terms of getting over negatives and not giving up.
– Twyxz
yesterday
1
@Kamanda studyblue.com/notes/note/n/law-of-averages/deck/4503755 Try reading the briefs here. It's all about the law of averages. If there is 100 gumballs in a machine and only 3 green ones (future clients) You have to call 100 people to get to the 3. If you put your money into different gumball machines you're not going to get the 3 green ones. So you have to keep calling people until you find your green gumballs. As you get better you'll be able to find more green gumballs in your machine
– Twyxz
yesterday
1
I'm voting to close this question as off-topic because this is about how to do your job, not workplace issues.
– DJClayworth
yesterday
|
show 4 more comments
What tips did you find online? If you're able to mention some ideas you're already trying, it could help us suggest approaches that you might not have considered yet.
– Kozaky
yesterday
@Kozaky I found tips that mentioned preparing a script, asking for a meeting and most importantly not giving up. I really like that not giving up part, cause i've had alot of hangups. Its quite discouraging but I know I should keep calling
– Kamanda
yesterday
@PolyApe I recommend reading up on the gumball theory in terms of getting over negatives and not giving up.
– Twyxz
yesterday
1
@Kamanda studyblue.com/notes/note/n/law-of-averages/deck/4503755 Try reading the briefs here. It's all about the law of averages. If there is 100 gumballs in a machine and only 3 green ones (future clients) You have to call 100 people to get to the 3. If you put your money into different gumball machines you're not going to get the 3 green ones. So you have to keep calling people until you find your green gumballs. As you get better you'll be able to find more green gumballs in your machine
– Twyxz
yesterday
1
I'm voting to close this question as off-topic because this is about how to do your job, not workplace issues.
– DJClayworth
yesterday
What tips did you find online? If you're able to mention some ideas you're already trying, it could help us suggest approaches that you might not have considered yet.
– Kozaky
yesterday
What tips did you find online? If you're able to mention some ideas you're already trying, it could help us suggest approaches that you might not have considered yet.
– Kozaky
yesterday
@Kozaky I found tips that mentioned preparing a script, asking for a meeting and most importantly not giving up. I really like that not giving up part, cause i've had alot of hangups. Its quite discouraging but I know I should keep calling
– Kamanda
yesterday
@Kozaky I found tips that mentioned preparing a script, asking for a meeting and most importantly not giving up. I really like that not giving up part, cause i've had alot of hangups. Its quite discouraging but I know I should keep calling
– Kamanda
yesterday
@PolyApe I recommend reading up on the gumball theory in terms of getting over negatives and not giving up.
– Twyxz
yesterday
@PolyApe I recommend reading up on the gumball theory in terms of getting over negatives and not giving up.
– Twyxz
yesterday
1
1
@Kamanda studyblue.com/notes/note/n/law-of-averages/deck/4503755 Try reading the briefs here. It's all about the law of averages. If there is 100 gumballs in a machine and only 3 green ones (future clients) You have to call 100 people to get to the 3. If you put your money into different gumball machines you're not going to get the 3 green ones. So you have to keep calling people until you find your green gumballs. As you get better you'll be able to find more green gumballs in your machine
– Twyxz
yesterday
@Kamanda studyblue.com/notes/note/n/law-of-averages/deck/4503755 Try reading the briefs here. It's all about the law of averages. If there is 100 gumballs in a machine and only 3 green ones (future clients) You have to call 100 people to get to the 3. If you put your money into different gumball machines you're not going to get the 3 green ones. So you have to keep calling people until you find your green gumballs. As you get better you'll be able to find more green gumballs in your machine
– Twyxz
yesterday
1
1
I'm voting to close this question as off-topic because this is about how to do your job, not workplace issues.
– DJClayworth
yesterday
I'm voting to close this question as off-topic because this is about how to do your job, not workplace issues.
– DJClayworth
yesterday
|
show 4 more comments
2 Answers
2
active
oldest
votes
Coming from a sales background and currently working in IT I can say that Cold calling and closing are two VERY important skills in business. The power you have with just your voice is incredible.
Some people find it hard to convey their personality on the phone but it's absolutely possible. The best thing to do is go in with a script that is specifically developed to convert leads into clients.
You should always start with the professional side of things e.g.
Hey I'm Poly from X, I've been personally told to call you to tell you about Y.
Then expand your pitch from there. Make sure to look up human psychology when it comes to sales and incorporate it into your pitch. Keep it short and snappy to open with. Ensure you always control the call and never let the lead take over.
From here you should try to be indifferent. Get friendly with the lead, use your "banter" but do not use anything that may be offensive. Personal connection is the number 1 way that you get clients to trust you along with a great product/service and pitch.
Here's an example of how to take control:
Sorry I don't have time right now
That's okay I understand you're busy, Let me leave you with this question.
(starting a conversation and understanding what your call needs, use this response to gauge what type of person the call is.
Not letting negatives end your potential sale is VERY important when making sales. 95% of sales made do not come from the first call nor do they come without resistance, the 5% that do are really luck of the draw.
answered yesterday
TwyxzTwyxz
14.1k104485
This is very Helpful @Twyxz! Especially the last part, after being hung up on I know that if I keep trying and improving on it i'll eventually close a deal.
– Kamanda
yesterday
Literally the BEST thing you can do is keep calling, don't take no for an answer but at the same time learn when it's time to hang up, give up and call another. Do NOT waste your time @PolyApe I was taught the difference between soft no and hard no's. You have to hang up on hard no's and call someone else. Soft no's you should try to convert
– Twyxz
yesterday
Ending with a question is indeed a priceless "instant tip" from the art of sales.
– Fattie
yesterday
1
@Fattie Sometimes it continues the call also. Provides extra information and potentially setting up a meeting
– Twyxz
yesterday
2
If I get repeated cold calls from the same number I escalate from simply hanging up to "Please hold" and put the phone down until the caller hangs up.
– Patricia Shanahan
yesterday
|
show 1 more comment
Usually, it's good to be light-hearted while having a face to face conversation, but over a phone call, where you body-language is of no use, it's better to stick to usual business conversation ethics.
In other words, since you're cold calling, you don't know the receivers state, it's not very useful to get into making remarks which can then be received negatively, especially during the initiation phase.
If you have a success at making the conversation going, and you have the idea of the receiver's acceptance level, you can use your best judgement to have small-talks.
answered yesterday
Sourav GhoshSourav Ghosh
7,96843657
2
Of course you know the receivers state. In 99% of cases they are angry with you because you have cold-called them.
– DJClayworth
yesterday
agree w/ @DJClayworth - don't even think about wasting a callee's time by being cute or clever
– NKCampbell
yesterday
add a comment |
Your Answer
StackExchange.ready(function()
var channelOptions =
tags: "".split(" "),
id: "423"
;
initTagRenderer("".split(" "), "".split(" "), channelOptions);
StackExchange.using("externalEditor", function()
// Have to fire editor after snippets, if snippets enabled
if (StackExchange.settings.snippets.snippetsEnabled)
StackExchange.using("snippets", function()
createEditor();
);
else
createEditor();
);
function createEditor()
StackExchange.prepareEditor(
heartbeatType: 'answer',
autoActivateHeartbeat: false,
convertImagesToLinks: false,
noModals: true,
showLowRepImageUploadWarning: true,
reputationToPostImages: null,
bindNavPrevention: true,
postfix: "",
imageUploader:
brandingHtml: "Powered by u003ca class="icon-imgur-white" href="https://imgur.com/"u003eu003c/au003e",
contentPolicyHtml: "User contributions licensed under u003ca href="https://creativecommons.org/licenses/by-sa/3.0/"u003ecc by-sa 3.0 with attribution requiredu003c/au003e u003ca href="https://stackoverflow.com/legal/content-policy"u003e(content policy)u003c/au003e",
allowUrls: true
,
noCode: true, onDemand: true,
discardSelector: ".discard-answer"
,immediatelyShowMarkdownHelp:true
);
);
Kamanda is a new contributor. Be nice, and check out our Code of Conduct.
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function ()
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fworkplace.stackexchange.com%2fquestions%2f132780%2fis-it-professional-to-use-banter-when-cold-calling%23new-answer', 'question_page');
);
Post as a guest
Required, but never shown
2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
Coming from a sales background and currently working in IT I can say that Cold calling and closing are two VERY important skills in business. The power you have with just your voice is incredible.
Some people find it hard to convey their personality on the phone but it's absolutely possible. The best thing to do is go in with a script that is specifically developed to convert leads into clients.
You should always start with the professional side of things e.g.
Hey I'm Poly from X, I've been personally told to call you to tell you about Y.
Then expand your pitch from there. Make sure to look up human psychology when it comes to sales and incorporate it into your pitch. Keep it short and snappy to open with. Ensure you always control the call and never let the lead take over.
From here you should try to be indifferent. Get friendly with the lead, use your "banter" but do not use anything that may be offensive. Personal connection is the number 1 way that you get clients to trust you along with a great product/service and pitch.
Here's an example of how to take control:
Sorry I don't have time right now
That's okay I understand you're busy, Let me leave you with this question.
(starting a conversation and understanding what your call needs, use this response to gauge what type of person the call is.
Not letting negatives end your potential sale is VERY important when making sales. 95% of sales made do not come from the first call nor do they come without resistance, the 5% that do are really luck of the draw.
answered yesterday
TwyxzTwyxz
14.1k104485
This is very Helpful @Twyxz! Especially the last part, after being hung up on I know that if I keep trying and improving on it i'll eventually close a deal.
– Kamanda
yesterday
Literally the BEST thing you can do is keep calling, don't take no for an answer but at the same time learn when it's time to hang up, give up and call another. Do NOT waste your time @PolyApe I was taught the difference between soft no and hard no's. You have to hang up on hard no's and call someone else. Soft no's you should try to convert
– Twyxz
yesterday
Ending with a question is indeed a priceless "instant tip" from the art of sales.
– Fattie
yesterday
1
@Fattie Sometimes it continues the call also. Provides extra information and potentially setting up a meeting
– Twyxz
yesterday
2
If I get repeated cold calls from the same number I escalate from simply hanging up to "Please hold" and put the phone down until the caller hangs up.
– Patricia Shanahan
yesterday
|
show 1 more comment
Coming from a sales background and currently working in IT I can say that Cold calling and closing are two VERY important skills in business. The power you have with just your voice is incredible.
Some people find it hard to convey their personality on the phone but it's absolutely possible. The best thing to do is go in with a script that is specifically developed to convert leads into clients.
You should always start with the professional side of things e.g.
Hey I'm Poly from X, I've been personally told to call you to tell you about Y.
Then expand your pitch from there. Make sure to look up human psychology when it comes to sales and incorporate it into your pitch. Keep it short and snappy to open with. Ensure you always control the call and never let the lead take over.
From here you should try to be indifferent. Get friendly with the lead, use your "banter" but do not use anything that may be offensive. Personal connection is the number 1 way that you get clients to trust you along with a great product/service and pitch.
Here's an example of how to take control:
Sorry I don't have time right now
That's okay I understand you're busy, Let me leave you with this question.
(starting a conversation and understanding what your call needs, use this response to gauge what type of person the call is.
Not letting negatives end your potential sale is VERY important when making sales. 95% of sales made do not come from the first call nor do they come without resistance, the 5% that do are really luck of the draw.
answered yesterday
TwyxzTwyxz
14.1k104485
This is very Helpful @Twyxz! Especially the last part, after being hung up on I know that if I keep trying and improving on it i'll eventually close a deal.
– Kamanda
yesterday
Literally the BEST thing you can do is keep calling, don't take no for an answer but at the same time learn when it's time to hang up, give up and call another. Do NOT waste your time @PolyApe I was taught the difference between soft no and hard no's. You have to hang up on hard no's and call someone else. Soft no's you should try to convert
– Twyxz
yesterday
Ending with a question is indeed a priceless "instant tip" from the art of sales.
– Fattie
yesterday
1
@Fattie Sometimes it continues the call also. Provides extra information and potentially setting up a meeting
– Twyxz
yesterday
2
If I get repeated cold calls from the same number I escalate from simply hanging up to "Please hold" and put the phone down until the caller hangs up.
– Patricia Shanahan
yesterday
|
show 1 more comment
Coming from a sales background and currently working in IT I can say that Cold calling and closing are two VERY important skills in business. The power you have with just your voice is incredible.
Some people find it hard to convey their personality on the phone but it's absolutely possible. The best thing to do is go in with a script that is specifically developed to convert leads into clients.
You should always start with the professional side of things e.g.
Hey I'm Poly from X, I've been personally told to call you to tell you about Y.
Then expand your pitch from there. Make sure to look up human psychology when it comes to sales and incorporate it into your pitch. Keep it short and snappy to open with. Ensure you always control the call and never let the lead take over.
From here you should try to be indifferent. Get friendly with the lead, use your "banter" but do not use anything that may be offensive. Personal connection is the number 1 way that you get clients to trust you along with a great product/service and pitch.
Here's an example of how to take control:
Sorry I don't have time right now
That's okay I understand you're busy, Let me leave you with this question.
(starting a conversation and understanding what your call needs, use this response to gauge what type of person the call is.
Not letting negatives end your potential sale is VERY important when making sales. 95% of sales made do not come from the first call nor do they come without resistance, the 5% that do are really luck of the draw.
answered yesterday
TwyxzTwyxz
14.1k104485
Coming from a sales background and currently working in IT I can say that Cold calling and closing are two VERY important skills in business. The power you have with just your voice is incredible.
Some people find it hard to convey their personality on the phone but it's absolutely possible. The best thing to do is go in with a script that is specifically developed to convert leads into clients.
You should always start with the professional side of things e.g.
Hey I'm Poly from X, I've been personally told to call you to tell you about Y.
Then expand your pitch from there. Make sure to look up human psychology when it comes to sales and incorporate it into your pitch. Keep it short and snappy to open with. Ensure you always control the call and never let the lead take over.
From here you should try to be indifferent. Get friendly with the lead, use your "banter" but do not use anything that may be offensive. Personal connection is the number 1 way that you get clients to trust you along with a great product/service and pitch.
Here's an example of how to take control:
Sorry I don't have time right now
That's okay I understand you're busy, Let me leave you with this question.
(starting a conversation and understanding what your call needs, use this response to gauge what type of person the call is.
Not letting negatives end your potential sale is VERY important when making sales. 95% of sales made do not come from the first call nor do they come without resistance, the 5% that do are really luck of the draw.
answered yesterday
TwyxzTwyxz
14.1k104485
edited yesterday
answered yesterday
TwyxzTwyxz
14.1k104485
answered yesterday
TwyxzTwyxz
14.1k104485
answered yesterday
TwyxzTwyxz
14.1k104485
14.1k104485
This is very Helpful @Twyxz! Especially the last part, after being hung up on I know that if I keep trying and improving on it i'll eventually close a deal.
– Kamanda
yesterday
Literally the BEST thing you can do is keep calling, don't take no for an answer but at the same time learn when it's time to hang up, give up and call another. Do NOT waste your time @PolyApe I was taught the difference between soft no and hard no's. You have to hang up on hard no's and call someone else. Soft no's you should try to convert
– Twyxz
yesterday
Ending with a question is indeed a priceless "instant tip" from the art of sales.
– Fattie
yesterday
1
@Fattie Sometimes it continues the call also. Provides extra information and potentially setting up a meeting
– Twyxz
yesterday
2
If I get repeated cold calls from the same number I escalate from simply hanging up to "Please hold" and put the phone down until the caller hangs up.
– Patricia Shanahan
yesterday
|
show 1 more comment
This is very Helpful @Twyxz! Especially the last part, after being hung up on I know that if I keep trying and improving on it i'll eventually close a deal.
– Kamanda
yesterday
Literally the BEST thing you can do is keep calling, don't take no for an answer but at the same time learn when it's time to hang up, give up and call another. Do NOT waste your time @PolyApe I was taught the difference between soft no and hard no's. You have to hang up on hard no's and call someone else. Soft no's you should try to convert
– Twyxz
yesterday
Ending with a question is indeed a priceless "instant tip" from the art of sales.
– Fattie
yesterday
1
@Fattie Sometimes it continues the call also. Provides extra information and potentially setting up a meeting
– Twyxz
yesterday
2
If I get repeated cold calls from the same number I escalate from simply hanging up to "Please hold" and put the phone down until the caller hangs up.
– Patricia Shanahan
yesterday
This is very Helpful @Twyxz! Especially the last part, after being hung up on I know that if I keep trying and improving on it i'll eventually close a deal.
– Kamanda
yesterday
This is very Helpful @Twyxz! Especially the last part, after being hung up on I know that if I keep trying and improving on it i'll eventually close a deal.
– Kamanda
yesterday
Literally the BEST thing you can do is keep calling, don't take no for an answer but at the same time learn when it's time to hang up, give up and call another. Do NOT waste your time @PolyApe I was taught the difference between soft no and hard no's. You have to hang up on hard no's and call someone else. Soft no's you should try to convert
– Twyxz
yesterday
Literally the BEST thing you can do is keep calling, don't take no for an answer but at the same time learn when it's time to hang up, give up and call another. Do NOT waste your time @PolyApe I was taught the difference between soft no and hard no's. You have to hang up on hard no's and call someone else. Soft no's you should try to convert
– Twyxz
yesterday
Ending with a question is indeed a priceless "instant tip" from the art of sales.
– Fattie
yesterday
Ending with a question is indeed a priceless "instant tip" from the art of sales.
– Fattie
yesterday
1
1
@Fattie Sometimes it continues the call also. Provides extra information and potentially setting up a meeting
– Twyxz
yesterday
@Fattie Sometimes it continues the call also. Provides extra information and potentially setting up a meeting
– Twyxz
yesterday
2
2
If I get repeated cold calls from the same number I escalate from simply hanging up to "Please hold" and put the phone down until the caller hangs up.
– Patricia Shanahan
yesterday
If I get repeated cold calls from the same number I escalate from simply hanging up to "Please hold" and put the phone down until the caller hangs up.
– Patricia Shanahan
yesterday
|
show 1 more comment
Usually, it's good to be light-hearted while having a face to face conversation, but over a phone call, where you body-language is of no use, it's better to stick to usual business conversation ethics.
In other words, since you're cold calling, you don't know the receivers state, it's not very useful to get into making remarks which can then be received negatively, especially during the initiation phase.
If you have a success at making the conversation going, and you have the idea of the receiver's acceptance level, you can use your best judgement to have small-talks.
answered yesterday
Sourav GhoshSourav Ghosh
7,96843657
2
Of course you know the receivers state. In 99% of cases they are angry with you because you have cold-called them.
– DJClayworth
yesterday
agree w/ @DJClayworth - don't even think about wasting a callee's time by being cute or clever
– NKCampbell
yesterday
add a comment |
Usually, it's good to be light-hearted while having a face to face conversation, but over a phone call, where you body-language is of no use, it's better to stick to usual business conversation ethics.
In other words, since you're cold calling, you don't know the receivers state, it's not very useful to get into making remarks which can then be received negatively, especially during the initiation phase.
If you have a success at making the conversation going, and you have the idea of the receiver's acceptance level, you can use your best judgement to have small-talks.
answered yesterday
Sourav GhoshSourav Ghosh
7,96843657
2
Of course you know the receivers state. In 99% of cases they are angry with you because you have cold-called them.
– DJClayworth
yesterday
agree w/ @DJClayworth - don't even think about wasting a callee's time by being cute or clever
– NKCampbell
yesterday
add a comment |
Usually, it's good to be light-hearted while having a face to face conversation, but over a phone call, where you body-language is of no use, it's better to stick to usual business conversation ethics.
In other words, since you're cold calling, you don't know the receivers state, it's not very useful to get into making remarks which can then be received negatively, especially during the initiation phase.
If you have a success at making the conversation going, and you have the idea of the receiver's acceptance level, you can use your best judgement to have small-talks.
answered yesterday
Sourav GhoshSourav Ghosh
7,96843657
Usually, it's good to be light-hearted while having a face to face conversation, but over a phone call, where you body-language is of no use, it's better to stick to usual business conversation ethics.
In other words, since you're cold calling, you don't know the receivers state, it's not very useful to get into making remarks which can then be received negatively, especially during the initiation phase.
If you have a success at making the conversation going, and you have the idea of the receiver's acceptance level, you can use your best judgement to have small-talks.
answered yesterday
Sourav GhoshSourav Ghosh
7,96843657
edited yesterday
answered yesterday
Sourav GhoshSourav Ghosh
7,96843657
answered yesterday
Sourav GhoshSourav Ghosh
7,96843657
answered yesterday
Sourav GhoshSourav Ghosh
7,96843657
7,96843657
2
Of course you know the receivers state. In 99% of cases they are angry with you because you have cold-called them.
– DJClayworth
yesterday
agree w/ @DJClayworth - don't even think about wasting a callee's time by being cute or clever
– NKCampbell
yesterday
add a comment |
2
Of course you know the receivers state. In 99% of cases they are angry with you because you have cold-called them.
– DJClayworth
yesterday
agree w/ @DJClayworth - don't even think about wasting a callee's time by being cute or clever
– NKCampbell
yesterday
2
2
Of course you know the receivers state. In 99% of cases they are angry with you because you have cold-called them.
– DJClayworth
yesterday
Of course you know the receivers state. In 99% of cases they are angry with you because you have cold-called them.
– DJClayworth
yesterday
agree w/ @DJClayworth - don't even think about wasting a callee's time by being cute or clever
– NKCampbell
yesterday
agree w/ @DJClayworth - don't even think about wasting a callee's time by being cute or clever
– NKCampbell
yesterday
add a comment |
Kamanda is a new contributor. Be nice, and check out our Code of Conduct.
Kamanda is a new contributor. Be nice, and check out our Code of Conduct.
Kamanda is a new contributor. Be nice, and check out our Code of Conduct.
Kamanda is a new contributor. Be nice, and check out our Code of Conduct.
Thanks for contributing an answer to The Workplace Stack Exchange!
- Please be sure to answer the question. Provide details and share your research!
But avoid …
- Asking for help, clarification, or responding to other answers.
- Making statements based on opinion; back them up with references or personal experience.
To learn more, see our tips on writing great answers.
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function ()
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fworkplace.stackexchange.com%2fquestions%2f132780%2fis-it-professional-to-use-banter-when-cold-calling%23new-answer', 'question_page');
);
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function ()
StackExchange.helpers.onClickDraftSave('#login-link');
);
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
What tips did you find online? If you're able to mention some ideas you're already trying, it could help us suggest approaches that you might not have considered yet.
– Kozaky
yesterday
@Kozaky I found tips that mentioned preparing a script, asking for a meeting and most importantly not giving up. I really like that not giving up part, cause i've had alot of hangups. Its quite discouraging but I know I should keep calling
– Kamanda
yesterday
@PolyApe I recommend reading up on the gumball theory in terms of getting over negatives and not giving up.
– Twyxz
yesterday
1
@Kamanda studyblue.com/notes/note/n/law-of-averages/deck/4503755 Try reading the briefs here. It's all about the law of averages. If there is 100 gumballs in a machine and only 3 green ones (future clients) You have to call 100 people to get to the 3. If you put your money into different gumball machines you're not going to get the 3 green ones. So you have to keep calling people until you find your green gumballs. As you get better you'll be able to find more green gumballs in your machine
– Twyxz
yesterday
1
I'm voting to close this question as off-topic because this is about how to do your job, not workplace issues.
– DJClayworth
yesterday